ThoughtFocus Is Hiring System Support Analyst | BE / BTech / BCA / BSc / MCA

About Company : ThoughtFocus is a privately held IT services, software engineering and business process management firm with offices in the US, India and the Philippines. It helps clients in the financial services, manufacturing, education, aerospace and technology industries with their key business and technology challenges. ThoughtFocus brings critical program acceleration to client initiatives while minimizing costs and risks with intellectual capital, technical and process frameworks, operating models and software infrastructure.

Job Title : System Support Analyst

Location : Gurgaon

Job Description : 

  • Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues
  • Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users
  • Work with support/product team to raise product bug fixes or enhancement requests
  • Maintain support ticket status within SLA guidelines
  • Identify tickets that will require more analysis and documentation, perform root cause analysis
  • Create support documentation that will be used to train other analysts in addition to the end users
  • Understand all outstanding bugs and enhancements within the system you are supporting
  • Link support tickets to specific bugs and enhancements, to highlight critical bugs and enhancements for prioritization
  • Help support team create reports necessary to represent for accurate analysis of support issues reported

Eligibility: 

  • Candidates should possess BCA/MCA/B.Sc(C.Sc)/BE(IT/C.Sc) with experience in application support.
  • Experience with troubleshooting software issues
  • Strong analytical, problem solving, organizational and planning skills
  • Excellent interpersonal skills, ability to interact with personnel at all levels
  • You must be customer service oriented with strong oral, verbal and written communication skills
  • Prior experience in Financial services experience is a plus
  • Experience with Microsoft excel
  • Willingness to take initiative and to follow through on projects
  • Ability to work with cross-functional team

Work Experience : Experienced

Apply : Click Here

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